Privacy Policy

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AJR Technical Solutions Ltd

Last updated: [17/09/2025]

At AJR Technical Solutions Ltd, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, visit our website, or interact with us.

1. Information We Collect

We may collect the following types of personal information:

• Contact details – such as your name, email address, phone number, and postal address.
   
• Business details – such as company name, job role, and billing information.
   
• Technical data – such as IP address, browser type, and how you use our website.
   
• Service information – such as enquiries, quotes, contracts, and support requests.
   

2. How We Use Your Information

We use your personal data for purposes including:

• To provide our services (e.g. installations, maintenance, or technical support).
   
• To communicate with you (e.g. responding to enquiries, sending invoices, or updates).
   
• To improve our website, services, and customer experience.
   
• To comply with legal or regulatory obligations.
   
• For marketing purposes, where you have given consent (you can opt out at any time).
   

3. Sharing Your Information

We do not sell your data. We may share your personal information only with:

• Trusted third-party service providers (e.g. payment processors, IT support, or couriers).
   
• Regulators or law enforcement, where legally required.
   
• Business partners, only where necessary to deliver a contracted service.
   

All third parties are required to respect the security of your data and act in accordance with UK GDPR.

4. Data Security

We take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure.

5. Data Retention

We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

6. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
   
• Request correction of inaccurate or incomplete data.
   
• Request erasure of your data (where applicable).
   
• Restrict or object to our processing of your data.
   
• Request transfer of your data to another provider.
   
• Withdraw consent for marketing at any time.
   

To exercise your rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve functionality and analyse performance. You can control cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

AJR Technical Solutions Ltd
Email: adam@ajrtechnicalsolutions.co.uk
Phone: 07385235409

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).